White Owl Wellness Guarantee

At White Owl Wellness we understand that buying from photos on the Internet is a unique form of shopping. If for any reason you are dissatisfied of what you received is not what you thought you brought.
We  offer you 30 days Money Back Garantee on your purchase of goods.We value Your custom every time and wish you to be highly satisfied with all interactions of White Owl Wellness and our business intergrity.
You as a WOW customer must contacts us by email immedialtey  to recieve a "Returns Number" by email from White Owl Wellness. Please indicate the problem.You as a customer must return goods at  your expense to White Owl Wellness  postal address see our contact page for your refund.

Returns Procedure

Please contact us by email in our contacts page to describe the issue with goods received.  We will endeavour every reasonable action to assist with your purchase and refund of moneys as appropriate. 

Damaged or Missing Items

All goods must have a receipt or invoice for proof of purchase, which can be faxed or posted to us within 14 days of your order reaching you.  If good are damaged please take a photo on day of receiving order if damage by postal methods so a claim can be made to appropriate service providers where possible.  Please return goods to us in condition received we will ensure action is taken promptly. Please contact us by email in our contacts page to describe the issue with goods received.  We will endeavour every reasonable action to assist with your purchase and refund of moneys as appropriate.

Missing Items

Please contact us immediately by email info@whiteowlwellness.com.au to ensure fast action and resolution taken. We value your custom everytime you shop with us.

Retail orders 

Australia Post delivers postage within Australia or a courier option can be stated on special delivery instructions. Please allow up to 10 working days for all Australian states.
Postage outside of Australia is via Australia Post so allow 14 working days.
“Express Post” upon request will be charged at Australian postal rates for this service.

Wholesale orders

All wholesale orders will be charged at the Australia Postal rates. Large orders over 20 kgs will be by courier and courier rates apply.  “Express Post” upon request will be charged at Australian postal rates for this service.

Privacy

White Owl Wellness is committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. We collect no other personal information about you other than what you provide during the checkout process. In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your personal address, and a current contact phone number. This allows us to process and fulfil your order and to notify you of your order status from email details provided.

FAQs

Do you have a minimum order purchase value?

No.

I have forgotton my password - what should I do?

• Click [Log In] in the [My account] menu.<
• Click the Password forgotten? link in the Returning Customer box.

When you have done this a new password will be generated by the system and sent to your email address.

Can I change the system password to something that makes sense to me?

• Log in to your account using your email address and the system password that was issued to you.
• Click [My details] in the [My account] menu. Your main account screen will then be displayed. One of the options is [Change my account password] 

 Can I change my delivery address etc online?

Yes, you can. In fact you have complete access to your online account details, preferences and ordering history.

• Log in to your account using your email address and the system password that was issued to you. 
• Click [My Details] in the [My account] menu. Your main account screen will then be displayed. Follow the links to access the account information of interest.

 I would like to check on a previous order - can I do that?

Certainly. The information is located in you account information. In fact you can drill down to particular orders and individual items. Access you account information as per the above instructions for account details.

What payment methods are available?

Credit card: Visa, Mastercard, Diners, American Express
Direct bank transfer into our account. You will receive our account details when your order confirmation is emailed to you.

Entering your credit card information online is secure and uses St George banking systems for this purpose.  We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality and your credit card details are not available to us at any time due to banking process in place.  Your purchases will appear as "White Owl Wellness," on your credit card statement.